Chase Dales FAQs

Are there age restrictions on ownership?

The homes at The Chase Dales are available to people over the age of 55 so that residents are surrounded by like-minded people. There are no ownership restrictions on the properties only occupation restrictions.

What if my spouse is younger than 55?

At least one spouse has to be over 55 to live at The Chase Dales. If the younger spouse is widowed then they are able to stay in their home regardless of age.

Can we let out our home?

Owners are permitted to let their property providing the tenant is over the age of 55. The let must be for a minimum term of one year. Freeman Retirement Living do not arrange the set up or management of rentals.

Do you charge Transfer/Assignment Fees?

Unlike many companies, we do not charge transfer or assignment fees upon a sale so you will receive 100% of the proceeds upon sale

How much is Ground Rent?

There is a ground rent of £300 per annum for the leasehold properties.

Can I have broadband installed?

Yes, you will need to contact a broadband provider. The location of these homes benefit from excellent connections and fibre optic broadband is available should you require superfast speeds.

Can we do alterations to our home?

Exterior maintenance and redecoration is arranged by the Estate Manager.The internal maintenance and redecoration of the communal areas of the main building will also be arranged by the Estate Manager. You can carry out alterations and redecoration internally subject to the provisions of the lease.

Are pets allowed at The Chase Dales?

Pets are permitted to live at the Chase Dales. We kindly ask that you take your neighbours into consideration and dogs are to be kept on a lead at all times within the development.

What do we do with our rubbish?

Refuse is collected via a bin store located at the front gates of the development.

Do you offer domestic care?

We do not offer a domestic care service, however residents are welcome to arrange a home nurse as and when required. Our Estate Manager does not hold any nursing qualifications, nor are they permitted to administer medicines however they will be happy to provide further information on companies providing the relevant service in your area.

What happens if I struggle to use the stairs?

All of our homes are built for future planning and are adaptable for various living needs. The stairs in the new build homes are wired for a chair lift is required. In addition, all homes are specifically designed so that residents can live on the ground floor if necessary with a bedroom, wet room, kitchen, dining and living room with accommodation upstairs for a carer or family members.

How often will the external of my property be decorated?

External decoration will take place every 5-6 years.

What is Tunstall emergency alarm system?

Our emergency alarm system has been installed to give residents and their family’s peace of mind.   Each home is connected via an emergency button to a 24 hour telephone helpline so should an emergency occur such as a fall or sudden illness, a housing management team will ensure that family members and emergency services are contacted immediately to deliver efficient care and support.

Can I install Sky?

Yes, this can be done when you take possession of your home, all you need to do is contact your preferred provider.

Have the properties been banded for council tax?

No. This will be assessed once your property is occupied and we are unfortunately unable to give any estimate of council tax.

Is flooring included?

Yes, please speak to our sales coordinator for details of what flooring is included.

Is the property freehold or leasehold?

The new build properties are sold on a freehold basis and the converted apartments are sold on a leasehold basis, with a 125 year lease.

Do you offer Part Exchange?

We are able to offer part exchange on most properties, subject to terms and conditions. Here are 10 advantages to Part Exchange:

1. Quick offers – you don't have to wait for a buyer to come along.

2. Guaranteed sale – no risk of the sale falling through.

3. Fixed price – avoid last minute price renegotiations that can occur with a conventional sale.

4. Speed – once the offer is accepted, your sale will proceed swiftly to secure the property you want. 

5. No estate agents fees to pay – avoid paying estate agents fees saving you thousands of pounds.

6. Moving date – with the confidence of a guaranteed sale on your property, you can choose your moving date from the outset and make your plans with confidence. 

7. No chain – part exchange means you don't become involved in chains which can cause lengthy delays and disappointment.

8. No need to obtain an EPC – you do not need an energy performance certificate to part exchange your property, saving you time, money and trouble.

9. Stress-free removals – hold the keys for both your old and new properties for up to two weeks after completion and remove the stress of moving all on one day.

10. Worry and hassle free – our part exchange scheme is specifically designed to ensure your move to your new home is a simple and stress free experience.

Refer a Friend

Refer a friend and get £1000 of Vouchers! We would like to thank you for taking the time to learn more about The Chase Dales, Ross on Wye. If you feel you know someone who would be interested, we would love to hear from them. Refer a friend and we will give you £1000 of vouchers to spend in in a retailer of your choice. *

You can contact us on 01989 567900 or email us at

* Terms and Conditions

  1. This offer only applies in respect of referrals of individuals who have not previously registered their interest with MF Freeman Group of Companies
  2. In order to receive £1000 of vouchers, the referral must result in a legally completed sale within 12 months of presentation of this voucher
  3. Gift Card Voucher are One 4 All to be used at various major retail outlets, please see website address for further details  
  4. This incentive is non-transferable, non-refundable and cannot be exchanged for a cash alternative
  5. MF Freeman Group of Companies will use your personal data for the purposes connected with this offer only
  6. MF Freeman Group of Companies will use the potential new purchaser details only to send MF Freeman Group literature to them and invite them to enter discussions with us
  7. MF Freeman Group of Companies reserves the right to withdraw this offer at any time
  8. Referrers must be 18 years old or older
  9. The referrer must obtain the consent of the person they are referring prior to making the referral
  10. This offer does not apply to individuals who are employed or have a sub-contractor agreement with MF Freeman Group of Companies and such individuals cannot refer or be referred
  11. The offer does not apply in respect of an existing purchaser with whom we have already entered negotiations either directly or indirectly
  12. In the event that a person is referred by more than one person the referrer who sent the first form will receive the gift. Such decision shall be the sole discretion of MF Freeman Group
  13. Only completed forms will be accepted
  14. Data will only be used by the MF Freeman Group of Companies and will not be passed to third parties
  15. The incentive will be posted to the referrer to the address submitted on this form with 30 days of the sale of the property completing