Why Freeman Homes?

Craftsmanship, quality, care. We understand that when you buy a property you're not just buying a house, you're buying a home.

With a heritage of over 50 years, Freeman Homes is part of the MF Freeman Group of Companies. A second generation family business based in the heart of the Forest of Dean, our people are what makes us great and together we strive to deliver homes that are different to other housebuilders, embracing change and innovation.

We are fanatical about creating great places to live. Location is of paramount importance. We choose places we love and places our customers will enjoy living. Space, style, orientation and design are all critical to your decision making process and have been meticulously considered throughout the design process. Having our own contracting division means we don’t have to rely on third parties, ensuring our own exacting standards. Specification and storage are key to our designs and we know from previous customers that we are head and shoulders above the rest.

 

Customer Charter

As a family business Freeman Homes recognise and value our customers.  We work together and strive to give the best service we can.  When making decisions we ask ourselves if it would be good enough for our family.  Buying a new home is a big decision and we want to make it as pleasurable as we can.  Our promise to you…

Consumer Code for Home Builders

Freeman Homes will adhere to the Consumer Code for Home Builders and adopt the standards of good practice, procedures and information given. We believe home buyers should be treated fairly, know what level of service to expect and are given reliable information upon which to make their decisions.

We are here to help

As a family business, we understand the importance of communication and will be with you every step of the way to provide support and guidance throughout the process of buying your new home.  Our sales team are friendly and professional and will respond timely to any questions you may have.

Getting to know your home

Before you move in, we shall arrange to meet you at your new home to demonstrate the fixtures, fittings and appliances fitted to ensure you are familiar with your new home prior to getting the keys. Upon completion on your new purchase of a Freeman Homes property, you can expect to receive your ‘Welcome Pack’ with manuals and detailed information on your home to assist you.

Specification

We pride ourselves on offering a high specification in all our new homes.  Before you move in we will provide you with the specification for your home and you may be able to select certain elements of the fixtures and fittings, subject to the stage of build of your chosen home. If you wish to further personalise your new home, a range of options is available to purchase from our Freeman Choice Range and our experienced Sales Team is on hand to guide you through the choices available depending again on the stage of build.

Quality assurance and NHBC 10 Year Buildmark cover

Your new home will be built in accordance with all relevant technical and building regulations and all stages of the construction of your new home will be inspected by our experienced construction staff.  On completion of your new home we will provide you with a quality assured certificate and details of your warranty cover including the Buildmark cover certificate or other cover you will benefit from.

Courtesy Call

A few days after you have legally completed, a member of our staff will contact you to ensure that all is well with your new home.

Customer Care and Emergency Cover

Our dedicated Customer Care Manager meet every customer to complete their home demonstration and will be the point of contact for all after sales care so we can build  trusting and professional relationship with all our customers.  A list of contact numbers are provided in the case of emergency out of normal business hours in the event there is a failure of any service supply – electricity, water or gas.